Perplex Posted April 8, 2015 Report Share Posted April 8, 2015 Hey guys! I recently had some trouble with the game so I decided to try and uninstall and reinstall. The problem arose when i checked my programs and features to uninstall programs I couldn't find 911 FR/EM4. I then decided to go to my program files and deleted the entire wizardworks/sixteentons folder. I thought this would delete the game as it works with several other programs. The problem for me now is the game is somehow still installed on my PC and when i put in the disc to reinstall it (thinking it had uninstalled) it gives me an option to uninstall. When i press on that option it doesnt work. Any help from anyone would be amazing thank you guys! Quote Link to comment Share on other sites More sharing options...
Newfoundking Posted April 8, 2015 Report Share Posted April 8, 2015 The game is still in your registry. You need to delete the registry key for that game. But if you don't know how to do this, don't do it manually because you can screw some serious stuff up. Google CCleaner and look at the registry key tool, that should help Quote Link to comment Share on other sites More sharing options...
Perplex Posted April 8, 2015 Author Report Share Posted April 8, 2015 ok thanks alot man! ill let u know how it goes Quote Link to comment Share on other sites More sharing options...
Perplex Posted April 9, 2015 Author Report Share Posted April 9, 2015 The game is still in your registry. You need to delete the registry key for that game. But if you don't know how to do this, don't do it manually because you can screw some serious stuff up. Google CCleaner and look at the registry key tool, that should help ok so i downloaded CCleaner and cleared everything of the registry and same thing happens with I put my disc in to reinstall. It gives me the em4 screen and it still says uninstall and when i press it, it doesnt work like before. Quote Link to comment Share on other sites More sharing options...
MikeyPI Posted April 10, 2015 Report Share Posted April 10, 2015 If the game is uninstalled manually and ALL references to EM4/911 are removed from the registry it will permit re-install of the product.. If CCleaner did not get all references to EM4/911 FR you would have to manually remove the registry entries by entering an advanced editing utility. Start>Run>regedit press ok You would want to manually search for any reference to the installation directory within there:EX:C:\Program Files\EM4\C:\Program Files\911 First Responders\ This is much easier if you know exactly where you installed the game to in the first place.If you find a registry reference that says "install dir" and lists the location you installed the game you want to remove that from the registry. Quote Link to comment Share on other sites More sharing options...
Perplex Posted April 11, 2015 Author Report Share Posted April 11, 2015 I found one string of registry and thought that it was it and got excited, but its still giving me the same message. Is there any other way for me to find these registry strings easier? btw thanks for all the help guys. Quote Link to comment Share on other sites More sharing options...
Newfoundking Posted April 11, 2015 Report Share Posted April 11, 2015 CCleaner and similar tools let you view the registry a little nicer, but if you said you found nothing in that list, then you're pretty much set to have to view the registry through regedit Quote Link to comment Share on other sites More sharing options...
Perplex Posted April 12, 2015 Author Report Share Posted April 12, 2015 could you suggest any other programs besides CCleaner? maybe those will work Quote Link to comment Share on other sites More sharing options...
Newfoundking Posted April 12, 2015 Report Share Posted April 12, 2015 http://pcsupport.about.com/od/toolsofthetrade/tp/free-registry-cleaner-programs.htm Quote Link to comment Share on other sites More sharing options...
Perplex Posted April 18, 2015 Author Report Share Posted April 18, 2015 the problem has been fixed! thank you guys so much, but a new one has arisen sadly... it gives me the option to install now, but when i click it nothing happens :/ anyone know how to solve this? thank you guys for your continued help btw Quote Link to comment Share on other sites More sharing options...
