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    • MikeyPI

      READ BEFORE REQUESTING ASSISTANCE!   01/23/2016

      Please ensure you have done the following things to posting a request for assistance regarding your problem with your game: 1).Searched the Forum using the search tool located on the top menu. 2).Have your logfile from your game so that it may be reviewed. EX: C:\Program Files\Wizardworks\Emergency 911 First Responders\Logfile.txt. 3).Get your DirectX Diagnostic Log Start: Run: Type in dxdiag and press ok. After it does it's diagnostic save the information and upload it. 4).List your system specs if the information of your hardware does NOT match the DX Diag or information was omitted from the report. Please also remember to use the "Upload" file or "Wrap in Code Tags" options to attatch your DirectX Diagnostic log or your Logfile.txt so that they can be viewed without consuming a large quantity of a page. To upload the file, just browse and select the .txt file and press "UPLOAD" and they will be attatched. The alternative will produce a code box around your choosen text, preserving all coded information as it belongs. To do this you can hit the button found to the left of the "youtube" button and [code}{/code] (replace the }{ with ][) appears, copy and paste your logfiles into the space between the ][ symbols and post. Any post that has the log file directly written in the post without either the code box or attatch feature WILL Be edited/removed. Assistance Requests that fail to do the above mentioned tasks will be virtually impossible to diagnose and assist in repairing. As such, they will most likely remain unanswered or be deleted! If you cannot take the time to attempt to retrieve these things for us to help, why should we take the time to try to help you?
    • MikeyPI

      Emergency 4/Deluxe/911: First Responders System Requirements (Read this first if your game experiences lag)   01/23/2016

      Emergency 4, Emergency 4 Deluxe, and 911: First Responders System Requirements: Minimum System Requirements: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 1.7 GHz System Memory (RAM): 512 MB RAM Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce3 or equivalent chip set with 64 MB RAM Sound: DirectX9-compatible soundcard Hard Drive: 1 GB free hard disk space Online Play Requirements: ISDN for Multiplayer Mode DSL/Cable(High Speed) for server operation in Multiplayer Mode Recommended system configuration: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 2.5 GHz System Memory (RAM): 1024 MB RAM (EMP Recommendation: 2 or more Gigabytes of RAM) Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce 5700 or comparable chip set with 128 MB RAM (EMP Recommendation: GeForce or ATI with at least 256 MB RAM) Sound: DirectX9-compatible soundcard Hard Drive: 2 GB free hard disk space Online Play Requirements: DSL/Cable(High Speed) for Multiplayer Mode Additional Notes: While it may be possible to play this game on a Mobile Computer (Notebook) most notebooks are not intended for gaming and it is possible that you will experience less than desirable game play. Windows Vista requires more resources to function so you should assume that in order to play the game efficiently you will require higher Processor speeds and System Memory (RAM). Please note that online play may experience lag due to your connection or the connections your fellow players may have, it may also experience lag due to one of your fellow player's computers being lower performance machines. The Staff of Emergency-Planet strongly recommends those of you that wish to play the add-on modifications ensure that you have higher performance computers since most of the add-on modifications for this game are much more demanding on your computer's resources than the original game is. Our increased recommendations are not required to play the game, although we suggest that you have higher System Memory (RAM) and a more powerful Video Card than the game manufactuers recommend, especially if you are using modifications.
    • Stan

      Maintenance update   02/07/2016

      Dear community,   After three weeks of issues we moved our site to a new dedicated root server. We fixed a lot of bugs with this release. All downloads up to 1Gb filesize should be downloadable for everyone.   Encountering any kind of issues? Make a post in the website/forum support.   Regards, Stan
    • Stan

      Paid Referral Links   02/11/2016

      Hello,     From now on we will be disallowing any referral links on our site. This is not the place to earn money directly or indirectly. Anyone found sharing paid shortened links or referral links to earn money might lose his account.     Reason for this:     We are providing this service free of charge, putting our own free time in this and paying monthly fees on our own costs to keep this free service running. So why should anyone else make money from something they don’t pay to use?     So in short from now on we will be warning and banning users abusing or misusing referal links.     Regards,     Stan          
    • randomperson139

      Signatures   03/04/2016

      Hi everyone. It appears that the update to the new forum has affected the format of the majority of signatures (adding extra spaces, changing sizes etc.). Due to this, could everyone please check their own signature, ensuring that it complies with the site rules. See the http://www.emergency-planet.com/tos.html/ or http://www.emergency-planet.com/topic/16848-acceptable-signature-sizes/ for more information.  We'll give it a few weeks to give enough time to edit signatures, after that the unnecessarily large signatures will simply be removed. Thanks for your cooperation. Regards, EMP Staff.
leahcim512

Solution to crash to desktop (After 2 seconds black screen)

127 posts in this topic

Hey Everyone, In my short time being on the forums I have noticed that in the technical support section has many people with the issue at start-up regardless the operating system.

Ive Started this topic mainly because the section has so many people with the same issue,
well the solution is simple.

You are required to have the most updated video card drivers for your system.
These can be gained from the manufacturers website the two main being:

http://www.nvidia.co...obal/global.php For Nvida Series graphic cards

AND

http://ati.amd.com/support/driver.HTML For ATI Model graphic cards

AND

http://downloadcente...om/Default.aspx For intel graphic cards // Download Center

If after reading this and your still having troubles feel free to post your DirectX Diagnostics File (dxdiag.txt)
This can be done by typing "dxdiag" into RUN Prompt.
After that select save and save the file to a location where you are able to find it.

Then attach it to a post on this section.

I hope this helps people, feel free to ask me any questions

 

PERSONS USING WINDOWS 7 & 8

 

Please note that you may still experience the crash to desktop even though you have the graphics card driver working, EM4/911 - First Responders does not like to work with the default Microsoft loaded device drivers that may have automatically installed or have been gained from Windows update services. You must still download from the above links to fix this problem!

//Updated Above Links

//Updated Windows 7/8 Details

Edited by leahcim512
Changed the title and pinned.
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Might want to link to intel drivers to, there not as common but some people have intel integrated graphics chips.

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Yeah ill add that in thanks for the advice :)

Also It would be good if this could be pinned.

Alright Ive updated the above links and added Intel's "Download Center"

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I've modified the title and I pinned it. :)

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i cant to it!!!!!!!!!!!!!!!!!!!!!!!!

help me

Cant do...what? You havent told us where the problem is to be able to help you.

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Hey,

I still have the problem that when i start the game it goes black for 2,3 sec and than crashes to desktop.

Already have updated the videocard drivers with the correct ones.

here also mu DXDIAG

I run win 7 home 32 bit

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Hey,

I still have the problem that when i start the game it goes black for 2,3 sec and than crashes to desktop.

Already have updated the videocard drivers with the correct ones.

here also mu DXDIAG

I run win 7 home 32 bit

Same with me

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Downloaded 911 First Responder, and at first everything worked fine, then maybe 5-6 minutes into the game the graphics all became exploded and the screen had that "shattered" effect. Then the game wouldn't even start, I get that black screen, then crash.

Downloaded 2010 Drivers for ATI Radeon X1 series Version 10.2, still nothing.

Attached is the DxDiag file.

Thank you in advance.

DxDiag.txt

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Downloaded 911 First Responder, and at first everything worked fine, then maybe 5-6 minutes into the game the graphics all became exploded and the screen had that "shattered" effect. Then the game wouldn't even start, I get that black screen, then crash.

Downloaded 2010 Drivers for ATI Radeon X1 series Version 10.2, still nothing.

Attached is the DxDiag file.

Thank you in advance.

DXDiag shows you installed a 2009 graphices driver...

But in order to see what is wrong we are gonna need a logfile. It's located in the main EM4 folder.

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DXDiag shows you installed a 2009 graphices driver...

But in order to see what is wrong we are gonna need a logfile. It's located in the main EM4 folder.

Where is the EM4 folder? I don't have anything in Program Files for 911FR.

Under the display tab of DirectX Diagnostic the drivers are dated 2/11/10 Version 6.4.0010.6925 under Main Driver ati2vdag.dll. Not sure why the file says I still have 2009 drivers.

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Where is the EM4 folder? I don't have anything in Program Files for 911FR.

Under the display tab of DirectX Diagnostic the drivers are dated 2/11/10 Version 6.4.0010.6925 under Main Driver ati2vdag.dll. Not sure why the file says I still have 2009 drivers.

It is a sub-folder of Wizard Works.

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"?VulpineWrapper::ChangeScreenMode(): VERR_NOSCREENMODE - Screen mode could not be set"

You might try going into options and make sure the display settings are set to 800x600. The problem seems to lie some where with the graphics card.

Also get this driver:

http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_xp.aspx?type=2.4.1&product=2.4.1.3.13〈=English

This is from February 2010, so it is a newer driver then the one you have.

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Tried changing to 800x600 in Display Properties, nothing. Cant change it in the in-game menu yet as game wont even start.

Downloaded the drivers again, and even after restarting it still refuses to work. The driver dates still say 2/11/2010 on the Diagnostic, they never updated. I'm out of ideas, and pretty disappointed in Atari right now, although maybe I just need a new graphics card.

I do appreciate the help guys, and hope something works sooner or later. Thank you.

EDIT: Downloading the the cfg file from here and replacing the one in the EM4 folder will help you get rid of the black start up screen problem. It doesn't prevent the graphics in the game from becoming all shattered though, but you might get a few extra minutes in before they do. Changing to 800x600 res didn't help this problem. The new log file is also there.

ReEDIT: Back to square one. Cant even start the game anymore. Tried replacing the cfg file but nothing. WTF

TripleEDIT: Went into Device Manager > Display Adapters and manually updated to Radeon X1300PRO Drivers. Game now starts up and runs just fine, but will crash after 15-20 min. ALMOST got it, YAY!

logfile.txt

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I'm having crash to desktop problems as well, but I'm working with the German demo of Emergency 4 ( I wanted to see if it would work on my laptop before I buy the game).

The opening cutscenes run then the screen flickers and I'm sent back to the desktop.

I'm running Windows 7 on a Dell laptop.

The steps I have taken so far are to lower my screen resolution (I've gone all the way down to 800X600 to no effect, I've updated my graphics drivers and I also downloaded the config files posted earlier to this top. None of these have changed anything.

I've attached my logfile below. Hopefully you can help.

logfile.txt

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The best way is by following the steps:-

1.If you have the game CD then it's great.If you do not have the CD then no point.

2.Insert the CD and click un-install.Don't worry you don't need to un-install the game.

3.Click repair and let it get repaired.This might take a few minutes.

4.Once done go to the em4.cfg file and open it with notepad.

5.Change s_language-fr to s_language-en.

6.Enjoy the game.

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1.If you have the game CD then it's great.If you do not have the CD then no point.

Not true. You should be able to just launch the installer exe and follow your instructions all the same.

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Is there a solution?

Did you read the first post? Did you try whats in the first post?

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Did you read the first post? Did you try whats in the first post?

,

Yes. My driver is the latest, i´ve tried all the rest in previous post and still nothing ...

I dont know if is there some other requirement that i dont have....computers is not my thing :( :(

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