Crash when in menu !

February 14, 2010

Hi,

first of all, know that if you help me to solve my problem, i'll be very very very happy :cheers-mate:

Before, I had windows Vista on my computer ( :mellow: ) and emergency runs great.

Now I've installed Windows 7 ultimate, and now, when I start the game, i've the 3 introduction videos and then when I reach the menu, it crashes (I heard the sound of the menu, but I can't see it, it crashes before...)

So here is my log in the attached-file :

I think it's not my video drivers, because I've installed the latest ones.

Thank you very much ! because If I can't play em4, i'll do that I think :machkaputt: lol !

logfile.txt

Tian318 · February 14, 2010

Hi,
first of all, know that if you help me to solve my problem, i'll be very very very happy
Before, I had windows Vista on my computer ( ) and emergency runs great.
Now I've installed Windows 7 ultimate, and now, when I start the game, i've the 3 introduction videos and then when I reach the menu, it crashes (I heard the sound of the menu, but I can't see it, it crashes before...)
So here is my log in the attached-file :
I think it's not my video drivers, because I've installed the latest ones.
Thank you very much ! because If I can't play em4, i'll do that I think lol !

can you also upload a DXDIAG please?

(start -> run -> (type) dxdiag -> wait -> save to log -> upload log)

February 14, 2010

of course, if It could help you to find the problem xD

DxDiag.txt

Tian318 · February 14, 2010

Can you play(and see)

the movie files in the map:

Emergency 4\Data\Video

February 14, 2010

Can you play(and see)
the movie files in the map:
Emergency 4\Data\Video

yes I can see all of them...

Tian318 · February 14, 2010

well i think your problem lays here:



command icon mod:UI/Game/Icons/Commands/AimedShot_disable.dds not found
command icon mod:UI/Game/Icons/Commands/AimedShot_normal.dds not found
command icon mod:UI/Game/Icons/Commands/AimedShot_over.dds not found
command icon mod:UI/Game/Icons/Commands/AimedShot_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/AimedShot.dds not found
cursor mod:UI/Game/Icons/Cursor/AimEnd.dds not found
command icon mod:UI/Game/Icons/Commands/DropWithCrane_disable.dds not found
command icon mod:UI/Game/Icons/Commands/DropWithCrane_normal.dds not found
command icon mod:UI/Game/Icons/Commands/DropWithCrane_over.dds not found
command icon mod:UI/Game/Icons/Commands/DropWithCrane_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/DropWithCrane.dds not found
command icon mod:UI/Game/Icons/Commands/EvacuatePerson_disable.dds not found
command icon mod:UI/Game/Icons/Commands/EvacuatePerson_normal.dds not found
command icon mod:UI/Game/Icons/Commands/EvacuatePerson_over.dds not found
command icon mod:UI/Game/Icons/Commands/EvacuatePerson_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/EvacuatePerson.dds not found
command icon mod:UI/Game/Icons/Commands/FlyTo_disable.dds not found
command icon mod:UI/Game/Icons/Commands/FlyTo_normal.dds not found
command icon mod:UI/Game/Icons/Commands/FlyTo_over.dds not found
command icon mod:UI/Game/Icons/Commands/FlyTo_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/FlyTo.dds not found
command icon mod:UI/Game/Icons/Commands/GetFlashgrenade_disable.dds not found
command icon mod:UI/Game/Icons/Commands/GetFlashgrenade_normal.dds not found
command icon mod:UI/Game/Icons/Commands/GetFlashgrenade_over.dds not found
command icon mod:UI/Game/Icons/Commands/GetFlashgrenade_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/GetFlashgrenade.dds not found
command icon mod:UI/Game/Icons/Commands/Lift_disable.dds not found
command icon mod:UI/Game/Icons/Commands/Lift_normal.dds not found
command icon mod:UI/Game/Icons/Commands/Lift_over.dds not found
command icon mod:UI/Game/Icons/Commands/Lift_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/Lift.dds not found
command icon mod:UI/Game/Icons/Commands/LiftWithRope_disable.dds not found
command icon mod:UI/Game/Icons/Commands/LiftWithRope_normal.dds not found
command icon mod:UI/Game/Icons/Commands/LiftWithRope_over.dds not found
command icon mod:UI/Game/Icons/Commands/LiftWithRope_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/LiftWithRope.dds not found
command icon mod:UI/Game/Icons/Commands/LoadUp_disable.dds not found
command icon mod:UI/Game/Icons/Commands/LoadUp_normal.dds not found
command icon mod:UI/Game/Icons/Commands/LoadUp_over.dds not found
command icon mod:UI/Game/Icons/Commands/LoadUp_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/LoadUp.dds not found
command icon mod:UI/Game/Icons/Commands/M10EnterHouse_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M10EnterHouse_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M10EnterHouse_over.dds not found
command icon mod:UI/Game/Icons/Commands/M10EnterHouse_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M10EnterHouse.dds not found
command icon mod:UI/Game/Icons/Commands/M11EnterStation_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M11EnterStation_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M11EnterStation_over.dds not found
command icon mod:UI/Game/Icons/Commands/M11EnterStation_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M11EnterStation.dds not found
command icon mod:UI/Game/Icons/Commands/M11EvacuateStation_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M11EvacuateStation_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M11EvacuateStation_over.dds not found
command icon mod:UI/Game/Icons/Commands/M11EvacuateStation_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M11EvacuateStation.dds not found
command icon mod:UI/Game/Icons/Commands/M14UseShears_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M14UseShears_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M14UseShears_over.dds not found
command icon mod:UI/Game/Icons/Commands/M14UseShears_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M14UseShears.dds not found
command icon mod:UI/Game/Icons/Commands/M15LiftWithRope_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M15LiftWithRope_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M15LiftWithRope_over.dds not found
command icon mod:UI/Game/Icons/Commands/M15LiftWithRope_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M15LiftWithRope.dds not found
command icon mod:UI/Game/Icons/Commands/M16UseShears_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M16UseShears_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M16UseShears_over.dds not found
command icon mod:UI/Game/Icons/Commands/M16UseShears_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M16UseShears.dds not found
command icon mod:UI/Game/Icons/Commands/M18EnterStation_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M18EnterStation_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M18EnterStation_over.dds not found
command icon mod:UI/Game/Icons/Commands/M18EnterStation_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M18EnterStation.dds not found
command icon mod:UI/Game/Icons/Commands/M18EvacuateStation_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M18EvacuateStation_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M18EvacuateStation_over.dds not found
command icon mod:UI/Game/Icons/Commands/M18EvacuateStation_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M18EvacuateStation.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterPanelRoom_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterPanelRoom_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterPanelRoom_over.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterPanelRoom_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M19EnterPanelRoom.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterTunnel_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterTunnel_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterTunnel_over.dds not found
command icon mod:UI/Game/Icons/Commands/M19EnterTunnel_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M19EnterTunnel.dds not found
command icon mod:UI/Game/Icons/Commands/M4EnterStation_disable.dds not found
command icon mod:UI/Game/Icons/Commands/M4EnterStation_normal.dds not found
command icon mod:UI/Game/Icons/Commands/M4EnterStation_over.dds not found
command icon mod:UI/Game/Icons/Commands/M4EnterStation_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/M4EnterStation.dds not found
command icon mod:UI/Game/Icons/Commands/PickUp_disable.dds not found
command icon mod:UI/Game/Icons/Commands/PickUp_normal.dds not found
command icon mod:UI/Game/Icons/Commands/PickUp_over.dds not found
command icon mod:UI/Game/Icons/Commands/PickUp_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/PickUp.dds not found
command icon mod:UI/Game/Icons/Commands/Pull_disable.dds not found
command icon mod:UI/Game/Icons/Commands/Pull_normal.dds not found
command icon mod:UI/Game/Icons/Commands/Pull_over.dds not found
command icon mod:UI/Game/Icons/Commands/Pull_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/Pull.dds not found
command icon mod:UI/Game/Icons/Commands/PutInCar_disable.dds not found
command icon mod:UI/Game/Icons/Commands/PutInCar_normal.dds not found
command icon mod:UI/Game/Icons/Commands/PutInCar_over.dds not found
command icon mod:UI/Game/Icons/Commands/PutInCar_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/PutInCar.dds not found
command icon mod:UI/Game/Icons/Commands/RemoveEquipment_disable.dds not found
command icon mod:UI/Game/Icons/Commands/RemoveEquipment_normal.dds not found
command icon mod:UI/Game/Icons/Commands/RemoveEquipment_over.dds not found
command icon mod:UI/Game/Icons/Commands/RemoveEquipment_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/RemoveEquipment.dds not found
command icon mod:UI/Game/Icons/Commands/RemoveFirehose_disable.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOff_disable.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOff_normal.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOff_over.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOff_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/SearchLightOff.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOn_disable.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOn_normal.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOn_over.dds not found
command icon mod:UI/Game/Icons/Commands/SearchLightOn_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/SearchLightOn.dds not found
command icon mod:UI/Game/Icons/Commands/StopPull_disable.dds not found
command icon mod:UI/Game/Icons/Commands/StopPull_normal.dds not found
command icon mod:UI/Game/Icons/Commands/StopPull_over.dds not found
command icon mod:UI/Game/Icons/Commands/StopPull_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/StopPull.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldFire_disable.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldFire_normal.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldFire_over.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldFire_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/MoveToFieldFire.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldSmoke_disable.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldSmoke_normal.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldSmoke_over.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldSmoke_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/MoveToFieldSmoke.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldDummy_disable.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldDummy_normal.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldDummy_over.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldDummy_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/MoveToFieldDummy.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldHouse_disable.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldHouse_normal.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldHouse_over.dds not found
command icon mod:UI/Game/Icons/Commands/MoveToFieldHouse_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/MoveToFieldHouse.dds not found
command icon mod:UI/Game/Icons/Commands/TutThrow_disable.dds not found
command icon mod:UI/Game/Icons/Commands/TutThrow_normal.dds not found
command icon mod:UI/Game/Icons/Commands/TutThrow_over.dds not found
command icon mod:UI/Game/Icons/Commands/TutThrow_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/TutThrow.dds not found
command icon mod:UI/Game/Icons/Commands/Unload_disable.dds not found
command icon mod:UI/Game/Icons/Commands/Unload_normal.dds not found
command icon mod:UI/Game/Icons/Commands/Unload_over.dds not found
command icon mod:UI/Game/Icons/Commands/Unload_mousedown.dds not found
cursor mod:UI/Game/Icons/Cursor/Unload.dds not found

Normally that has to do with video card drivers.

(a update would fix that) but your video card is already updated with the newest drivers.

A second problem could be a codec missing, but then you would not be able to play and see those movies.

I did see that you had the winterberg mod installed,

Did you have these "crashes" also before you installed that mod?

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Crash when in menu !

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