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    • MikeyPI

      READ BEFORE REQUESTING ASSISTANCE!   01/23/2016

      Please ensure you have done the following things to posting a request for assistance regarding your problem with your game: 1).Searched the Forum using the search tool located on the top menu. 2).Have your logfile from your game so that it may be reviewed. EX: C:\Program Files\Wizardworks\Emergency 911 First Responders\Logfile.txt. 3).Get your DirectX Diagnostic Log Start: Run: Type in dxdiag and press ok. After it does it's diagnostic save the information and upload it. 4).List your system specs if the information of your hardware does NOT match the DX Diag or information was omitted from the report. Please also remember to use the "Upload" file or "Wrap in Code Tags" options to attatch your DirectX Diagnostic log or your Logfile.txt so that they can be viewed without consuming a large quantity of a page. To upload the file, just browse and select the .txt file and press "UPLOAD" and they will be attatched. The alternative will produce a code box around your choosen text, preserving all coded information as it belongs. To do this you can hit the button found to the left of the "youtube" button and [code}{/code] (replace the }{ with ][) appears, copy and paste your logfiles into the space between the ][ symbols and post. Any post that has the log file directly written in the post without either the code box or attatch feature WILL Be edited/removed. Assistance Requests that fail to do the above mentioned tasks will be virtually impossible to diagnose and assist in repairing. As such, they will most likely remain unanswered or be deleted! If you cannot take the time to attempt to retrieve these things for us to help, why should we take the time to try to help you?
    • randomperson139

      Signatures   03/04/2016

      Hi everyone. It appears that the update to the new forum has affected the format of the majority of signatures (adding extra spaces, changing sizes etc.). Due to this, could everyone please check their own signature, ensuring that it complies with the site rules. See the http://www.emergency-planet.com/tos.html/ or http://www.emergency-planet.com/topic/16848-acceptable-signature-sizes/ for more information.  We'll give it a few weeks to give enough time to edit signatures, after that the unnecessarily large signatures will simply be removed. Thanks for your cooperation. Regards, EMP Staff.
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Alexander Brown

Screen Flickering

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I have been running Emergency 4 fine on my PC for a few weeks without trouble. However it has started having an issue with the screen. When I load the game I only can see the bottom left corner of the menu (as if the resolution is too big for my screen). The game is also flickering. This issue seemed to have started after I had my computer connected to an external display via HDMI. Note: everything else on my computer is completely normal.

 

I have tried re-installing the game, editing the games config file, re-installing Windows, changing my screen resolution all with no luck.

 

The only thing that sort of works is if I plug my computer into an external display -- when I do this I can see other parts of the game. This makes me believe the issue I'm having has something to do with resolution. 

 

Has anybody had a similar situation? Any ideas?

 

Thanks

 

- Alex.

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Welcome to the forum.

 

Can you post a dxdiag and logfile please.

 

The dxdiag will tell us the resolution of your monitor etc. and the logfile will tell us what resolution the game is trying to run at.

 

I would guess that the solution would involve editing the config file for the game, I assume you know how to do this since you mention having already done this? You need to find the resolution of whatever screen you are playing the game on, and edit the em4.cfg to reflect these values.

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Welcome to the forum.

 

Can you post a dxdiag and logfile please.

 

The dxdiag will tell us the resolution of your monitor etc. and the logfile will tell us what resolution the game is trying to run at.

 

I would guess that the solution would involve editing the config file for the game, I assume you know how to do this since you mention having already done this? You need to find the resolution of whatever screen you are playing the game on, and edit the em4.cfg to reflect these values.

Hi, thanks for your reply. My screen resolution is 2880 by 1800. I have tried editing the config file to the same (and also tried different resolutions for both my screen and the game) however my config file does not seem to change the game at all, editing the config file seems to have no effect on the game. 

Update: I have just fixed the flickering by updating my GPU drivers. I still have the issue with the game only showing the bottom left corner. When I plug my HDMI tv into the PC I am able to change the game resolution to 800x600 but when I unplug the tv and run the game on my PC I still have the issue.

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Does the config file let you save the edits? If not, move the file to the desktop and then edit it. Once edited move it back and see if that keeps the changes.

 

When connected to the TV, are you still connected to the PC monitor? Are you running 2 screens at once?

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Does the config file let you save the edits? If not, move the file to the desktop and then edit it. Once edited move it back and see if that keeps the changes.

 

When connected to the TV, are you still connected to the PC monitor? Are you running 2 screens at once?

Yes, the config file does let me save the edits. Once I go back into the config file my edits are there. 

Yes, when connected to the TV I am running two screens at once.

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