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    • MikeyPI


      Please ensure you have done the following things to posting a request for assistance regarding your problem with your game: 1).Searched the Forum using the search tool located on the top menu. 2).Have your logfile from your game so that it may be reviewed. EX: C:\Program Files\Wizardworks\Emergency 911 First Responders\Logfile.txt. 3).Get your DirectX Diagnostic Log Start: Run: Type in dxdiag and press ok. After it does it's diagnostic save the information and upload it. 4).List your system specs if the information of your hardware does NOT match the DX Diag or information was omitted from the report. Please also remember to use the "Upload" file or "Wrap in Code Tags" options to attatch your DirectX Diagnostic log or your Logfile.txt so that they can be viewed without consuming a large quantity of a page. To upload the file, just browse and select the .txt file and press "UPLOAD" and they will be attatched. The alternative will produce a code box around your choosen text, preserving all coded information as it belongs. To do this you can hit the button found to the left of the "youtube" button and [code}{/code] (replace the }{ with ][) appears, copy and paste your logfiles into the space between the ][ symbols and post. Any post that has the log file directly written in the post without either the code box or attatch feature WILL Be edited/removed. Assistance Requests that fail to do the above mentioned tasks will be virtually impossible to diagnose and assist in repairing. As such, they will most likely remain unanswered or be deleted! If you cannot take the time to attempt to retrieve these things for us to help, why should we take the time to try to help you?
    • MikeyPI

      Emergency 4/Deluxe/911: First Responders System Requirements (Read this first if your game experiences lag)   01/23/2016

      Emergency 4, Emergency 4 Deluxe, and 911: First Responders System Requirements: Minimum System Requirements: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 1.7 GHz System Memory (RAM): 512 MB RAM Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce3 or equivalent chip set with 64 MB RAM Sound: DirectX9-compatible soundcard Hard Drive: 1 GB free hard disk space Online Play Requirements: ISDN for Multiplayer Mode DSL/Cable(High Speed) for server operation in Multiplayer Mode Recommended system configuration: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 2.5 GHz System Memory (RAM): 1024 MB RAM (EMP Recommendation: 2 or more Gigabytes of RAM) Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce 5700 or comparable chip set with 128 MB RAM (EMP Recommendation: GeForce or ATI with at least 256 MB RAM) Sound: DirectX9-compatible soundcard Hard Drive: 2 GB free hard disk space Online Play Requirements: DSL/Cable(High Speed) for Multiplayer Mode Additional Notes: While it may be possible to play this game on a Mobile Computer (Notebook) most notebooks are not intended for gaming and it is possible that you will experience less than desirable game play. Windows Vista requires more resources to function so you should assume that in order to play the game efficiently you will require higher Processor speeds and System Memory (RAM). Please note that online play may experience lag due to your connection or the connections your fellow players may have, it may also experience lag due to one of your fellow player's computers being lower performance machines. The Staff of Emergency-Planet strongly recommends those of you that wish to play the add-on modifications ensure that you have higher performance computers since most of the add-on modifications for this game are much more demanding on your computer's resources than the original game is. Our increased recommendations are not required to play the game, although we suggest that you have higher System Memory (RAM) and a more powerful Video Card than the game manufactuers recommend, especially if you are using modifications.
    • randomperson139

      Signatures   03/04/2016

      Hi everyone. It appears that the update to the new forum has affected the format of the majority of signatures (adding extra spaces, changing sizes etc.). Due to this, could everyone please check their own signature, ensuring that it complies with the site rules. See the http://www.emergency-planet.com/tos.html/ or http://www.emergency-planet.com/topic/16848-acceptable-signature-sizes/ for more information.  We'll give it a few weeks to give enough time to edit signatures, after that the unnecessarily large signatures will simply be removed. Thanks for your cooperation. Regards, EMP Staff.

Solution to crash to desktop (After 2 seconds black screen)

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I have been able to get the intro movies to start up, but I have yet to see the main menu before it crashes out. I have missed playing this game for so long and I want my kids to be able to play it too. Any help would be appreciated and thank you to all who have posted on this forum.

note: I have already tried updating codecs, running as administrator, use compatibility mode and editing the config



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Hello, when i try to launch EM4 it closes after 2 secs, and i go to Open file location > direct9 (folder) > direct9 (application) > install but when i click on install it says : Your system does not support DirectX9 and then finishes installation. MY SYSTEM: 

   Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.151112-0600)
           Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Acer
       System Model: Aspire E5-511
               BIOS: InsydeH2O Version 05.03.52V1.03
          Processor: Intel(R) Celeron(R) CPU  N2940  @ 1.83GHz (4 CPUs), ~1.8GHz
             Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
          Page File: 2315MB used, 5762MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

DirectX Debug Levels
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E
     Display Memory: 1792 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1728 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Monitor Genérico PnP
      Monitor Model: unknown
         Monitor Id: AUO40EC
        Native Mode: 1366 x 768(p) (60.016Hz)
        Output Type: Internal
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.4276 (English)
     Driver Version:
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.2
Graphics Preemption: DMA
 Compute Preemption: Thread group
  Driver Attributes: Final Retail
   Driver Date/Size: 8/27/2015 18:20:32, 11053048 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-4C71-11CF-2163-0F29B3C2C735}
          Vendor ID: 0x8086
          Device ID: 0x0F31
          SubSys ID: 0x09051025
        Revision ID: 0x000E
 Driver Strong Name: oem9.inf:5f63e534a222b607:iVLV2M_w8:\ven_8086&dev_0f31
     Rank Of Driver: 00E02001

EDIT: Fixed it.

Edited by em4mods099
Fixed my problem.

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