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    • MikeyPI

      READ BEFORE REQUESTING ASSISTANCE!   01/23/2016

      Please ensure you have done the following things to posting a request for assistance regarding your problem with your game: 1).Searched the Forum using the search tool located on the top menu. 2).Have your logfile from your game so that it may be reviewed. EX: C:\Program Files\Wizardworks\Emergency 911 First Responders\Logfile.txt. 3).Get your DirectX Diagnostic Log Start: Run: Type in dxdiag and press ok. After it does it's diagnostic save the information and upload it. 4).List your system specs if the information of your hardware does NOT match the DX Diag or information was omitted from the report. Please also remember to use the "Upload" file or "Wrap in Code Tags" options to attatch your DirectX Diagnostic log or your Logfile.txt so that they can be viewed without consuming a large quantity of a page. To upload the file, just browse and select the .txt file and press "UPLOAD" and they will be attatched. The alternative will produce a code box around your choosen text, preserving all coded information as it belongs. To do this you can hit the button found to the left of the "youtube" button and [code}{/code] (replace the }{ with ][) appears, copy and paste your logfiles into the space between the ][ symbols and post. Any post that has the log file directly written in the post without either the code box or attatch feature WILL Be edited/removed. Assistance Requests that fail to do the above mentioned tasks will be virtually impossible to diagnose and assist in repairing. As such, they will most likely remain unanswered or be deleted! If you cannot take the time to attempt to retrieve these things for us to help, why should we take the time to try to help you?
    • MikeyPI

      Emergency 4/Deluxe/911: First Responders System Requirements (Read this first if your game experiences lag)   01/23/2016

      Emergency 4, Emergency 4 Deluxe, and 911: First Responders System Requirements: Minimum System Requirements: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 1.7 GHz System Memory (RAM): 512 MB RAM Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce3 or equivalent chip set with 64 MB RAM Sound: DirectX9-compatible soundcard Hard Drive: 1 GB free hard disk space Online Play Requirements: ISDN for Multiplayer Mode DSL/Cable(High Speed) for server operation in Multiplayer Mode Recommended system configuration: Operating System: Microsoft Windows 2000/Windows XP/Windows Vista Processor: 2.5 GHz System Memory (RAM): 1024 MB RAM (EMP Recommendation: 2 or more Gigabytes of RAM) Video Card: DirectX 9-compatible AGP Graphic card. NVIDIA GeForce 5700 or comparable chip set with 128 MB RAM (EMP Recommendation: GeForce or ATI with at least 256 MB RAM) Sound: DirectX9-compatible soundcard Hard Drive: 2 GB free hard disk space Online Play Requirements: DSL/Cable(High Speed) for Multiplayer Mode Additional Notes: While it may be possible to play this game on a Mobile Computer (Notebook) most notebooks are not intended for gaming and it is possible that you will experience less than desirable game play. Windows Vista requires more resources to function so you should assume that in order to play the game efficiently you will require higher Processor speeds and System Memory (RAM). Please note that online play may experience lag due to your connection or the connections your fellow players may have, it may also experience lag due to one of your fellow player's computers being lower performance machines. The Staff of Emergency-Planet strongly recommends those of you that wish to play the add-on modifications ensure that you have higher performance computers since most of the add-on modifications for this game are much more demanding on your computer's resources than the original game is. Our increased recommendations are not required to play the game, although we suggest that you have higher System Memory (RAM) and a more powerful Video Card than the game manufactuers recommend, especially if you are using modifications.
    • randomperson139

      Signatures   03/04/2016

      Hi everyone. It appears that the update to the new forum has affected the format of the majority of signatures (adding extra spaces, changing sizes etc.). Due to this, could everyone please check their own signature, ensuring that it complies with the site rules. See the http://www.emergency-planet.com/tos.html/ or http://www.emergency-planet.com/topic/16848-acceptable-signature-sizes/ for more information.  We'll give it a few weeks to give enough time to edit signatures, after that the unnecessarily large signatures will simply be removed. Thanks for your cooperation. Regards, EMP Staff.
Guest nikos166

EM4 crashes to desktop

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Guest nikos166

I am just another guy desparate to play EM4 but the game crashes to desktop after intro.... Any help is welcome...

I have already tried updating my drivers and reinstalling the game!!!

DxDiag.txt

logfile.txt

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Init Network...

?Could not load campaign data

?Could not load awards.xml

?Could not open mod:Audio/Soundtracks/soundtracks.xml

?UIPage: Could not load 'base:UI/Game/IngamePage.xml'

?UIDialog: Could not load 'base:UI/Game/popupdialog.xml'

?UIDialog: Could not load 'base:UI/Game/ChatWindow/ChatWindow.xml'

Any phone software like Samsung PC studio? or codecs you manually installed?

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Guest nikos166

Prior to installation I have installed VobSub, K-Lite codecs and Nokia PC Suite.

After the game installation I havent installed anything.

?Could not load campaign data

?Could not load awards.xml

?Could not open mod:Audio/Soundtracks/soundtracks.xml

?UIPage: Could not load 'base:UI/Game/IngamePage.xml'

?UIDialog: Could not load 'base:UI/Game/popupdialog.xml'

?UIDialog: Could not load 'base:UI/Game/ChatWindow/Chatwindow.xml'

These xml files are not missing, they are at the mentioned folders...

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Prior to installation I have installed VobSub, K-Lite codecs and Nokia PC Suite.

After the game installation I havent installed anything.

?Could not load campaign data

?Could not load awards.xml

?Could not open mod:Audio/Soundtracks/soundtracks.xml

?UIPage: Could not load 'base:UI/Game/IngamePage.xml'

?UIDialog: Could not load 'base:UI/Game/popupdialog.xml'

?UIDialog: Could not load 'base:UI/Game/ChatWindow/Chatwindow.xml'

These xml files are not missing, they are at the mentioned folders...

You should remove the K-lite and nokia codecs. They interfere with the game.

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Guest nikos166

You should remove the K-lite and nokia codecs. They interfere with the game.

I removed k-lite and nokia pc-suite and it works....

Many thanx to random person , stan and of course pyro...

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Guest shadowdrifter1

Ok I am having the same problem except i play in free roam for awhile like 5 min and then it crashes to the desktop. The guy that made it said to put a "0" in place of something else but im not computer smart so I went to do the download that does it for u and its gone, can some1 find it for me or make a new 1?

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Hello all... I am either really stupid or just can't understand what I need to do.

I have windows 7 on this computer (upgraded from vista) and from what I can tell all my drivers are up to date and I have tried the compatibility.

After doing the compatibility it starts but then cuts off right away.

Giving you my log files now.

DirectX is fine.

Thanks

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This is why we ask for a dxdiag to. The logfile confirms it is something on the video card end, but before speculating I would like to confirm my suspicions via a dxdiag.

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Chip type: Mobile Intel® 4 Series Express Chipset Family

Driver Date/Size: 7/13/2009 18:15:31, 3805184 bytes

Intel graphics are horrible. There not designed for real gaming at all. There design is for basic word processing surfing the net, etc. It does not have the features needed to play EM4. You can try to update your drivers:

http://downloadcenter.intel.com/Default.aspx

But in the end I believe your only option is buying a cheap video card.

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Okay funny story... I downloaded the drivers (guess I needed new ones... thank you) got it to work... was playing the la mod for a while... then got confused so I opened the game to play the tutorial everything was running good... went back to play the LA mod... and now we are right back at the beginning... reinstalled the new drivers... no luck...

suggestions??

new log file and dxdiag uploaded

EDIT: Hmmm okay so I did some checking... and it is only with the LA MOD will it now run... it runs on the regular program... even if I go into the regular program and try to go to the mod it kicks me out... I have downloaded the patch and uninstalled it and reinstalled it... suggestions please.

Thanks so much guys.

Edited by squamishfire

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Might be a stupid question... but how do I get rid of them??

Uninstall them. Start->Control Panel->Add/Remove Programs(XP) or Programs and Features(Vista/7) and choose which ones to uninstall.

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Okay... so a Codec is part of a media center correct... so ie winamp... windows media player? or if not what would it come up as under the programs and features, I have had a look and couldn't find anything.

Blw thanks for all help you are giving to me xplorer4x4.

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No Winamp, WMP,etc are simply media players. Winamp comes with some codecs but nothing that would interfere with EM4. Lets see the only codec pack I can think of off hand is K-Lite, but theres a few others. I would try to uninstall the LA Mod(simply delete the folder in the 911 First Responders/Mod folder. Clear your cache and cookies in your internet browser. Now try to download the mod and reinstall the LA Mod.

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Guest Drew316

Hi Everyone, i'm new here to the forum and i'm having some problems. I found out about this game a while ago and loved it and have been playing it ever since. Yesterday i came home from work and clicked the icon to play the game, the screen went dark like the game was starting and then it went back to the desktop. I have spent a lot of time since then reading about a lot of other people having the same issues.

Let me tell you about the computer i'm running this on. It's a Dell inspiron 4512 with windows vista 32 bit, single core 1.8ghz processor, 3gb of memory. I have gone through and updated my drivers. I have even uninstalled and deleted everything having to do with the game and reloaded and installed everything and i have the same problem. I find it weird because the game works on my old dell dimension 2350 but is painnfully slow.

Can anyone help me? I have not added a log file or diagnostic file because i don't know how. If someone tells me how, i can add one.

Edit: I have figured out how to include my directx diagnostic file and my log file...

DxDiag.txt

em4.cfg.txt

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